Lincoln Murphy

Free On-Demand Webinar

Webinar: 5 Hidden Metrics to Drive Customer Success

On-Demand Webinar Details

Join us as customer success expert, Lincoln Murphy, reveals the 5 metrics market leaders use for implementing an effective success strategy. 

In this webinar we will discuss:

• Determining high performing vs. low performing account managers. 

• Identifying false signs of growth and your hidden losses.

• How to diagnose churn and what you can do to increase retention.

• Getting the post-sales initial engagement phase right.

Duration: 45 minutes

View the Webinar Now

About Lincoln Murphy


Lincoln Murphy has one passion: creating efficient engines of growth for SaaS (Software-as-a-Service) and Subscription Economy companies. Through Sixteen Ventures - the consulting company he founded in 2008 - Lincoln has worked with more than 400 SaaS and enterprise software vendors - from SAP to Hubspot, and from Microsoft to Zendesk – to rapidly accelerate growth.  Follow him on Twitter @lincolnmurphy.

Lincoln is also Customer Success Evangelist at Gainsight - a Customer Success Management SaaS vendor - and is responsible for driving thought-leadership in the areas of Customer Success, retention, churn mitigation, and expansion revenue. Follow him on Twitter @lincolnmurphy.