Free On-Demand Webinar
Join us as customer success expert, Lincoln Murphy, reveals the 5 metrics market leaders use for implementing an effective success strategy.
In this webinar we will discuss:
• Determining high performing vs. low performing account managers.
• Identifying false signs of growth and your hidden losses.
• How to diagnose churn and what you can do to increase retention.
• Getting the post-sales initial engagement phase right.
Duration: 45 minutes
Lincoln Murphy has one passion: creating efficient engines of growth for SaaS (Software-as-a-Service) and Subscription Economy companies. Through Sixteen Ventures - the consulting company he founded in 2008 - Lincoln has worked with more than 400 SaaS and enterprise software vendors - from SAP to Hubspot, and from Microsoft to Zendesk – to rapidly accelerate growth. Follow him on Twitter @lincolnmurphy.
Lincoln is also Customer Success Evangelist at Gainsight - a Customer Success Management SaaS vendor - and is responsible for driving thought-leadership in the areas of Customer Success, retention, churn mitigation, and expansion revenue. Follow him on Twitter @lincolnmurphy.